myQNAPcloud

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Region Mismatch

Try a different device name.

The device has not published any service.

myQNAPcloud is unable to access your QNAP device

Permission Required

Anonymous Access Denied

Troubleshoot

CBINGEGNERIA

The device owner has restricted anonymous access. Sign in with an account that has access to the current device.

For more information, refer to our FAQ.

Troubleshoot

CBINGEGNERIA

The device you searched for is not currently registered in myQNAPcloud.

No publish service is published for this device.
Please contact the device owner.

Contact the device owner to verify the status of myQNAPcloud Link and then try again.

Troubleshoot

CBINGEGNERIA

You do not have permission to view the published services and related information of this device. Contact the device owners to give you access.

For more information, refer to our FAQ.

Troubleshoot

CBINGEGNERIA

The device region is not compatible with your account region. To establish a connection, ensure that the device and account regions match (either both set to Global or both set to China).

For more information, refer to our FAQ.

Authorization failed. Authorization failed. Authorization failed. Unknown Error. Unknown Resource. Parameter validation error. Parameter validation error. Parameter validation error. The process is failed. Please try again later. The process is failed. Please try again later. The process is failed. Please try again later. Authorization Failed. The device is not found. The device name has been used. The device token is invalid. Invalid username or access code. The device has not published any service. The specified user is not found for the device. The specified access code is not found for the device. No mapped ports found! This device is not in your favorite list. This device has been in your favorite device You have reached the maximum number of members. The user is not in the whitelist of the device. This device is no longer shared with me. Cannot find QPKG. Cannot find the current version of QPKG. The given version is not found. User not found. The DDNS services is not enabled. The DDNS name has been taken. The DDNS already exists. WAN IP is empty. The device is offline. The device is online. Cannot connect to the device. Accessed myQNAPcloud myQNAPcloud Link services. Failed to access myQNAPcloud myQNAPcloud Link service. The device is not connected. Cannot detect your public IP Access to myQNAPcloud myQNAPcloud Link services. (Server：'{tunnel}') Failed to access myQNAPcloud myQNAPcloud Link service server'{tunnel}'. Cannot find device in myQNAPcloud myQNAPcloud Link service. Public IP was not provided, nor inferred from the request. This device has connected to the myQNAPcloud myQNAPcloud Link server. Cannot acquire the geolocation of the IP. Invalid username or access code. Please try later or contact the device's owner. Unsupported device firmware version. The parent paths are not the same. This image extension is not supported. The share link you requested does not exist. This share link requires a password. Invalid password of share link. The file or folder does not exist on the device Cannot create a share link using this domain name/IP. The expiration time is incorrect This share link already exists This share link does not exist. File is not found Unknown Error. Authorization Failed. Permission Denied. Process failed. This might be because file/directory with the same name exists in target folder, disk full, or disk access error. Login failed. The source file or folder exists on device. The source file or folder does not exist on device. The destination file or folder exists on device. The destination file or folder does not exist on device. The destination folder is a file on device. The destination folder is a sub-folder of source folder on device. The source and destination folders are the same on device. The destination file or folder is a root folder on device. The destination path is a directory. The file name is too long. Failed to rename file. This may be due to the new file name being too long or a disk access error. Can't post alias api. @not login portal yet.@ @Cannot get device info from alias token.@ The process is failed. Please try again later. Cannot retrieve data from your device. It may be due to network problems or the device may be offline. Please try later or contact the sharelink's owner. The process is failed. Please try again later. Parameter validation error. Unknown Error Cannot find device in myQNAPcloud myQNAPcloud Link service. myQNAPcloud cannot detect a myQNAPcloud Link connection from device. Cannot connect to this device. myQNAPcloud Link closed {tunnel_agent_id}

Info Successful Warning Error Link Loading Edit Finish Cancel Continue Remove Clear day Month(s) Year(s) Disable @Abort@ @Abort All@ You may not be able to open larger files due to the limitations of Google Docs. Do you still want to open the selected file? You may not be able to open larger files due to the limitations of Office Online. Do you still want to open the selected file? Terms of Service Privacy policy By continuing beyond this page, you agree to abide by our {terms_of_service} and {privacy_policy}. The process is failed. Please try again later. Device not found. Please check the network status of the device. No shared folders Please go to device desktop Control Panel > Share Folders to add shared folders. The device has not been registered yet. Cannot upload file larger than {maxFileSize}MB File/Folder name cannot contain / | \ : ? < > * " File/Folder name cannot be empty. File/Folder name cannot exceed 253 characters in length. {target} does not exist A maximum of {select_files_limit} items can be selected Nickname could not be empty Please enter the username! Please input access code! Incorrect format, Access code only contains A-Z, a-z, and 0-9 Are you sure you want to delete the selected item(s)? Delete file Folder Failed to upload. Always valid Email can not be empty Password can not be empty File Multiple The share link name cannot be blank The expiration time is incorrect Incorrect format , Password only "A-Z,a-z,0-9" Payment successful. Thank you for your purchase. Unable to confirm payment. Please try again or contact QNAP support. Device is updated Your DDNS service will be restored in one hour, because it takes time for your DNS records to propagate. Create Folder Rename Move Copy Copied Delete Download Your browser security settings might block insecure content being loaded on a HTTPS page, you must allow insecure content before continuing downloading the files. QNAP Software Store Important: myQNAPcloud SSL certificates can only be used on QNAP NAS devices running QTS 4.2 or later. To purchase myQNAPcloud SSL certificates for devices running QTS 5.1.0 or later, please visit the {Software Store}. Failed to connect to your device. We cannot recognize this service. Please select the service you want to access from My Devices. This service is not supported by myQNAPcloud Link Registered the device to myQNAPcloud through the QuCPE Manager. Device: {device_name}. Organization: {organization_name}. AMIZcloud join key: {registration_code}. Location: {approx_location}. IP address: {ip}. Your device was registered to myQNAPcloud through the QuCPE Manager. Device: {device_name}. Organization: {organization_name}. Serial number: {serial_number}. Cloud Key: {cloudkey}. Location: {approx_location}. IP address: {ip}. "{qid}" registered your device to myQNAPcloud. Device: {device_name}. Organization: {organization_name}. Location: {approx_location}. IP address: {ip}. "{qid}" unregistered your device from myQNAPcloud. Device: {device_name}. Organization: {organization_name}. Location: {approx_location}. IP address: {ip}. "{qid}" granted device access permission to the following users. Users: {group_qid_list}. Device: {device_name}. Organization: {organization_name}. "{qid}" revoked device access permission from the following users. Users: {group_qid_list}. Device: {device_name}. Organization: {organization_name}. "{owner_qid}" granted you device access permission. Device: {device_name}. Organization: {organization_name}. "{owner_qid}" revoked your device access permission. Device: {device_name}. Organization: {organization_name}. Your device was registered to myQNAPcloud through the QuCPE Manager. Device: {device_name}. Organization: {organization_name}. Serial number: {serial_number}. Cloud Key: {cloudkey}. Location: {approx_location}. IP address: {ip}. Registered the device to myQNAPcloud through the QuCPE Manager. Device: {device_name}. Organization: {organization_name}. AMIZcloud join key: {registration_code}. Location: {approx_location}. IP address: {ip}. {nickname} has shared file(s) with you using myQNAPcloud. I've shared the following file(s) with you using myQNAPcloud. {email} ,this email format is invalid. Email must be at most 100 characters. Failed to upload. Check the available disk space or user quota. You cannot carry out this action. Please contact the system administrator. Error during file upload. User cancelled the upload. Are you sure you want to clear them all? Clear all the users who can access your device Switch device access control to Public Public mode allows other users to easily find and access your device. However, this also allows everyone to remotely access your system and your published services. Do you want to switch to the public mode? Set to Public Any Music Video Photo Extension Only Files Only Folders Any Greater than Less than The extension cannot be empty Remove device from Shared With Me. Do you really want to remove {device_name} from Shared With Me? Your Google contact list is empty. Apply Extend Re-issue Release {user_name} shared his device {device_name} with you. You can only buy an extended license within 30 days of expiry. Please apply your certificate on your QNAP NAS by running the SSL certificate wizard in myQNAPcloud. For more information, please click {here} {qts_version} and later versions support the myqnapcloud.cn domain. Select a domain name Add Hybrid Backup Sync myQNAPcloud is removing the follow feature from {Shared Links}. Since {link} has the full set of backup and sync functions, you can still use it to set real-time remote replication (RTRR) jobs for files and folders. SSL certificate license 3 years + 2 extra months free SSL certificate license 3 years Are you sure you want to unfollow the link? Unfollow link You have successfully unfollowed {task_name}. Fail to unfollow {task_name} The source device is offline and inaccessible. Unable to follow this share link due to password protection. This share link does not exist anymore. You must have your own device signed in QNAP ID before setting up a following. An error occurred when trying to trigger the download. The download task has been triggered.

Elapsed time: {elapsed_time}

Start time: {start_time}

Downloaded size: {download_size}

Downloaded file(s): {download_files}

Download completed

Elapsed time: {elapsed_time}

Start time: {start_time}

Downloaded size: {download_size}

Downloaded file(s): {download_files}{new_download_file_note}

Get lastest update... (Some files already exist in the destination folder.
Only new and updated files were downloaded.) (No files were updated because there have been no changes since they were last downloaded.) none including excluding You have not followed any contents. Please upgrade your myQNAPcloud Link QPKG to continue using Follow. Notice: All of the displayed prices are in US Dollars ($). All purchases are non-refundable. Before ordering, please ensure that you understand the product and the terms and conditions. Click {here} for more information. To process your transactions and produce electronic invoices, we may collect your personal information such as your name, phone number, and the billing address you use for third-party payment services like PayPal. Based on CA/Browser Forum rules, CA cannot issue a certificate with a coverage period longer than 397 days (13 months) beginning 2018/03/01. For this reason, myQNAPcloud will issue the certificate thrice. You will still get the full coverage of the license, but in installments. One month before your first certificate coverage period expires, myQNAPcloud will automatically extend its validity to match your license expiry date. here {send_user_name} has added your {device_name} as a favorite. You cannot add your own email to the whitelist The contents of {task_name} have been downloaded to {device_name}. Unable to download {task_name} to {device_name}: {error_type} Please try later or contact the device's owner. The source device has been unregistered. your device has been unregistered. Device is Offline Network error Downloading timeout User does not exist Destination folder is missing Task is missing Task is invalid Your task has stopped downloading. The daily download limit has reached, please try again later. Disk error. Please contact the device's owner. The share link does not exist. Incorrect password All Shared Links Following Device Organization Shared With Me All Sites Elapsed time: {elapsed_time};Downloaded file(s): {download_files};Downloaded size: {download_size} Your device {device_name} has been registered to myQNAPcloud from {ip_address} ({location}). Your device {device_name} has been unregistered from myQNAPcloud from {ip_address} ({location}). Your device {device_name}({device_code}) was registered from {ip_address}({location}). Your device {device_name}({device_code}) was unregistered from {ip_address}({location}). Due to device inactivity, your device ({device_name}) will be removed from myQNAPcloud in 30 days. Due to device inactivity, your device ({device_name}) was automatically removed from myQNAPcloud. Login to {device_name} The download rate must be a number. The download size must be a number. No target folders selected Please check the internet connection for {device_name}. Device must be online to edit. The current logged-in user does not have proper permission. The owner does not allow others to follow this shared link. Please contact the device owner. Logged in to device, refresh the page to see the real time status. Edit {share_link_name} The new settings will affect the current download task. Do you want to stop the current download and apply the new settings? You cannot follow your own shared link. Please upgrade your myQNAPcloud Link QPKG to continue using Follow. Comfirm edit You are currently logged in as Admin. Editing this task will affects the current following user. Are you sure you want to change the follower? Choose a download location to follow this shared link: Deselect the folders you don't want to be followed to your device: Goto Service Sorry, we could not parse the service at the URL requested. SSL Certificate DDNS Pro Choose whether to receive notifications about the following task's status. Device Management Select where you want to receive notifications related to registration, sharing, and permissions for all devices registered to your organization or QNAP ID account. Shared Link Management Select where you want to receive notifications every time someone sends a shared link. @Choose whether to receive notifications when someone modifies any device settings in your organization@ @Your device {device_name} in {organization_name} has been registered to myQNAPcloud by QNEmanager with serial number and cloudkey from {ip} ({approx_location}).@ Registered the device to myQNAPcloud through the QuCPE Manager. Device: {device_name}. Organization: {organization_name}. AMIZcloud join key: {registration_code}. Location: {approx_location}. IP address: {ip}. My Devices Friend's Devices Organization Devices Notifications Edit device description Notifications were blocked from the myQNAPcloud website. Auto Detect Select Site Public Private Customized All Administrators Specific Administrators @Files is copy.@ @Files is move@ @Files is move to recycle bin.@ Parameter validation error. Authorization Failed. @Forbidden@ File is not found File is exist. @Internal Server Error@ Parameter validation error. Authorization Failed. @Forbidden@ File is not found @Internal Server Error@ Unsupported @Anyone who has this {link} can view.@ @Anyone who has this {link} can edit.@ Can edit Can view Public link has not been created. Only specific people can access. The link has been copied to clipboard. @I've' shared the following file(s) with you using QNAP cloud drive.@ FAQ For more information, refer to our {faq}. You have selected the {selected_region} region for your QNAP ID. The following devices in the {other_region} region will be unregistered. All your devices in the {other_region} region have been unregistered from myQNAPcloud. If you want to continue using the myQNAPcloud service on these devices, you must log in to your devices and register your devices to myQNAPcloud in the region that you have selected in Control Panel. Your QNAP ID can no longer sign in to QNAP services in the {other_region_1} region. If you still want to use QNAP services hosted in the {other_region_2} region, you must create a new account in QNAP Account for the {other_region_3} region. Global China By submitting this form, you agree to the {terms_of_service}. Phishing website Inappropriate content Malware Spam Other Terms of Service Invalid email address Provide an email address so that we can contact you. {app_name} Cookie Settings Generating thumbnails for multimedia files require Multimedia Console. Go to App Center to install and start Multimedia Console, and then enable multimedia playback settings in File Station. Preview not supported OK By clicking "Accept All", you agree to the storing of cookies on your device to enhance your browsing experience and our services, as detailed in our {privacy_policy}. Unable to access HybridMount encrypted folder Go to HybridMount to unlock the encrypted folder on your QNAP device and then try again. Or contact the owner to unlock the encrypted folder. All administrators in "{organization_name}" All Administrators Specific Administrators All Organizations myQNAPcloud Storage My Spaces Settings Updated Not enough space for uploading files Your account has made too many requests and has been temporarily disabled. {object_name} has been recovered. {selected_number} items have been recovered. Permanently Delete {object_name} will be permanently deleted and cannot be recovered. Do you still want to delete this item? {selected_number} items will be deleted and cannot be recovered. Do you still want to delete these items? Empty Recycle Bin All the items in the Recycle Bin will be permanently deleted and cannot be recovered. Do you still want to delete all items? Permanently Delete Your space is almost full Your space "{space_name}" is almost full. Note that when your myQNAPcloud Storage is completely full, you will not be able to sync or upload files. Your space is full You cannot sync files via Hybrid Backup Sync or upload files via HybridMount or myQNAPcloud Portal unless you free up your space. We recommend upgrading your plan to get more storage space. Delete Policy Deleting a life cycle policy may result in the retention of existing items. Do you want to delete this policy? Recent Folders Device name Model Serial number Administrators Firmware Hostname Last update time Description Access control Site This is not a valid date. shared people Any {shared_people} will be lost access from this item. Are you sure you want to unshared the selected item? Shared link of owner "{Owner_DisplayName}" Shared Items User "{recipient_qid_count}" is waiting for approval. Lock File(s) Lock When a file is locked, you cannot delete, rename, or edit its content or file name, nor can you upload a new version. Users you share this file with can still open and view it. You can unlock a file at any time. Successfully unlocked file(s). Unable to delete the selected item(s) The selected item(s) contain at least one locked file. Unlock all the selected items before deleting them. Unable to move the selected item(s) The selected item(s) contain at least one locked file. Unlock all the selected items before moving them. Files in compliance mode remain immutable until their retention time is over. (Retention time: {number_of_retention} {time_unit}) This action is irreversible. Do you want to continue? Successfully edited the retention time. Unable to move the selected item(s) The selected item(s) contain at least one protected file, which cannot be moved. Deselect protected item(s) and then try again. Unable to delete protected items. The selected item(s) contain at least one protected file, which cannot be deleted. Deselect protected item(s) and then try again. Edit Retention Time Editing the retention time does not change the existing retention time for any files in this folder. Do you still want to edit the retention time to {number_of_retention} {time_unit}? Hi, I've invited other users to access your items on myQNAPcloud Storage. Hi, I've shared the following file(s) with you via myQNAPcloud Storage. Do you want to delete the selected items and their entire version history? Do you want to save changes before you leave? If the upload times of file versions are within the specified retention time, such files and their versions will be protected and locked until the retention time is over. Any files that you copy to this WORM folder will be locked because today will be set as their creation date. Access to these files will be restricted until the retention time is over. {email} is not a valid QNAP ID. Lock Personal Vault Unlock Personal Vault Copy to My Space Connection Methods for "{device_name}" Are you still here? Your personal vault will be automatically locked due to inactivity. Take action now to keep it unlocked if you still need to access your data. Lock Now Keep unlocked "{file_name}" is associated with a parent folder: "{parent_folder_name}". To stop sharing with the user "{qid_display_name}", you must also unshare the parent folder. Do you want to continue? {item_name} inherits sharing from the parent folder "{parent_folder_name}", which is shared with anyone. To change the permission of this item to only invited QNAP IDs, the parent folder must be unshared from anyone. Proceed with unsharing the parent folder? @The changes you are attempting will affect the selected user permission expiration date. You cannot set an expiration date beyond your own expiration date ({current_qid_xdate}). Do you want to continue with the changes or cancel?@ Successfully unshared item(s). Do you want to switch mode from "{mode1}" to "{mode2}"? Show Advanced Settings Hide Advanced Settings port forwarding After configuring "{port_forwarding}", you can test the device connectivity via public ports using the WAN IP address specified here. Not available outside of your network. Fully accessible outside of your network. Settings Updated Port number values are from 1 to 65535. Lock Personal Vault Locking the personal vault will remove all pending files from the upload queue. This does not affect files that are being uploaded. Do you want to continue? Unable to modify the item name. It is protected. Unable to move. The item is protected. Unable to delete. The file is protected. Unable to delete the folder, which contains at least one protected file. Unable to edit the file name. The file is locked. Unable to move. The file is locked. Unable to delete. The file is locked. Unable to create a new version. The file is locked. Unable to delete the folder, which contains at least one locked file. Successfully locked file(s). Preparing your download... Cloud Key When moving multiple items to your personal vault, selected folders will not be moved. When moving multiple items out of your personal vault, any selected folders will remain in the personal vault. A file with this name already exists, so we could not upload {file_name}. You can choose to replace the existing file, which will create a new version of the file, or keep both by uploading the file as a separate file. A folder with this name already exists, so we could not upload {folder_name}. You can keep both by uploading the item as a separate folder. Files with same names already exist, so we could not upload {number} items. You can choose to replace the existing files, which will create new versions of the files, or keep all by uploading the files as separate items. Files or folders with same names already exist, so we could not upload {number} items. You can keep them all by uploading the items as separate items. Your personal vault has been locked. Connecting to Hi {display_name}, anyone QNAP ID (email address or phone number) QNAP ID or email address Disable Preview Image Generation Stops generating preview images for new uploads. Existing preview images will remain unchanged. Are you sure you want to disable Preview Image Generation? Remove All Preview Images Deletes all generated preview images from this space, affecting all previously uploaded images. Are you sure you want to remove all preview images? @Abort All Uploads@ @You have {incomplete_count} incomplete uploads from different places or applications. Are you sure you want to abort all these uploads and release the reserved space quota?@ @Aborting incomplete upload for {file_name}@ @Uploaded using: {uploaded_app}@ @Uploaded Since: {uploaded_since}@ @Aborting will release your reserved space quota. Are you sure you want to abort this upload?@ You created {folder_name} under {parent_folder_name} You uploaded {file_name} in {parent_folder_name} @You uploaded a new version of {obj_name}.@ in {parent_folder_name} You deleted {obj_name} in {parent_folder_name} You restored a previous version of {file_name} in {parent_folder_name} You recycled {item_name} from {parent_folder_name} You restored {file_name} in {parent_folder_name} You moved {obj_name} from {source_folder} to {dest_folder} You renamed an item from {original_name} to {new_name} in {parent_folder_name} You shared {obj_name} with {qid_display_name} You shared {obj_name} with {qid_display_name} and {number} others You unshared {obj_name} with {qid_display_name} You unshared {obj_name} with {qid_display_name} and {number} others You made a copy of {file_name} in {parent_folder_name} Vault locked Vault unlocked @You modified retention time from {old_time} {old_unit} to {new_time} {new_unit}.@ You locked {obj_name}. in {parent_folder_name} @You unlocked {obj_name}.@ in {parent_folder_name} @You recovered a version from #{version_num} of {file_name}.@ @You deleted a version of {file_name} with version #{version_num}.@ You have reached the maximum number of life cycle policies. Invalid encryption key You have reached the limit for this action. Not enough storage space for the selected item(s). Permission denied. Only owners can perform this operation. Warning: You have entered the encryption key incorrectly 3 times. The vault will be locked after 5 consecutive failed attempts. You have two attempts remaining. Ensure that you use the correct encryption key to avoid any service disruption. Your vault has been globally locked due to 5 consecutive failed attempts. Contact our tech support to unlock your vault or wait until your vault is automatically unlocked. The action you tried to execute is not allowed. Check your selection and then try again. Invalid operation. The action you tried to execute is not allowed. Check your selection and then try again. Versioning must be enabled for this operation. Maximum {num} {time_unit} Cannot share with QNAP ID from China region Invalid operation. Please try again or contact QNAP support. North America Europe (EMEA) Oregon, USA Virginia, USA Texas, USA Toronto, Canada Frankfurt, Germany Amsterdam, Netherlands London, UK Paris, France Tokyo, Japan Osaka, Japan Singapore Sydney, Australia Taiwan Milan, Italy